Level up communication with your audience.
Advanced Messages allows you monitor and control your message activity, and modify the default message templates to your own liking to match your brand and story.
The Messages Activity tab gives you the ability to monitor the activity of your messages. This gives you a lot of confidence to understand the status of your messages and keep in good contact with your audiences.
You’ll be able to see what messages were sent, queued to be generated or sent or re-sent, which failed and can be re-tried, etc. You can also trigger an action like generate the message immediately or send the message immediately.
Each event you host will use the modified default messages you create. If you want to modify your default messages, and save them as new templates which you can re-use later, see Customize Messages.
Messengers will handle the delivery of messages. Hovering over the Messenger will provide you with an additional option to Edit the current message template. Clicking on Email will take you to the Message Templates Editor so you can edit the message template for an Event Admin or Primary Registrant (first person registered among a group) or Registrant.
Each message type can be turned off, as well as different recipients (e.g. admins or registrants) can be turned off for different contexts. For example, you might only want Primary Registrants (first registrant among the group) to receive a Payment Reminder message instead of all the attendees that were registered together under that person.
In the case that you don’t want to send all the messages for all the different contexts (see below), the Messages Settings page allows you to set a certain message contact active or inactive (turn it off or on, by message type).
Default Confirmation Messages
Event Smart has more default confirmation emails for different contexts:
- Registration Approved
- Not Approved Registration
- Registration Pending Payment
- Payment Reminder
- Payment Received
- Payment Declined
- Refund Issued
- Registration Declined
- Registration Cancelled
This message type is for messages sent to attendees when their registration status is set to Approved.
Not Approved Registration
This message type is for messages sent to registrants when their registration status is set to “Not Approved”.
Registration Pending Payment
This message type is for used for recipients who have a “Pending Payment” registration status.
This message type is used for all payment reminder messages. These messages are triggered when an offline gateway registration is submitted or when manually triggered via event administrators via the Transactions admin page(s).
This message type is used for all payment notification messages that go out, including any manual payments entered by an event administrator.
This message type is used for all declined payment notification messages that go out, including any manual payments entered by an event administrator.
Beautiful Emails & Mobile Optimized
We want to make you look good, so we’ve utilized zurb email templates that are optimized (responsive) for mobile and desktop screens. See the Registration Approved message (above).
Experienced programmers will see the potential to create custom messages and contexts for their clients. We’ve also made provisions that allow the email messenger css file to be swapped out with another css file by a developer.