How does the 14-day trial work for paid plans?
There’s no risk and no obligation for paid subscriptions. You can cancel your account at any time by simply clicking on the My Account link at the top of EventSmart.com and from the My Subscriptions section select Cancel. You cannot cancel your Business plan trial that you begin with, it will cancel on its own at about midnight after the 14th day.
Can I sign up for the Basic plan only?
Every new account begins with 14-days of free access to the Business Plan. Your account will be automatically downgraded to the Basic plan if you do not subscribe to the Personal or Business plan by the end of the free-trial period by providing your billing information (credit card). Your data will not be lost, only your access to certain features will be removed. You can compare the features of each plan to determine what you have access to with each plan. You can also subscribe to any individual feature while using the Basic plan. The downgrade will occur at approximately midnight ET the day your site says “1 Day Left”.
Do you have other pricing plans (can I change plans)?
We do have other pricing plans with different sets of features and prices. Your account starts with the Business subscription so you can experience all of Event Smart. After your free trial of the Business subscription, you can change your subscription to a different plan that better fits your needs with fewer features and a lower price by going to My Account and from the My Subscriptions section select Switch Subscription.
Will my events be deleted if I don’t renew my subscription?
No. We will maintain and backup the data on your account, but access to some of the data may be restricted based on whether you have access to the features that use or show that data. Contact us if you have questions.
Can I subscribe to just a few features?
Absolutely. We only want you to pay for the features you really need. You can change your plan at any time and subscribe to only the advanced features you need.
Do you support Enterprise-level users
Sure. If you need all Event Smart has to offer and more, please contact us. We’d be happy to discuss how we can partner together to help your business grow.
Do attendees or ticket buyers get charged for purchasing a ticket?
No. We do not charge a commission fee for each attendee that registers, nor for each ticket that you sell. Our only fees are only associated with the advanced feature subscriptions. Event Smart is special, you can host unlimited events and sell unlimited paid tickets with our basic features for free, and premium features are available individually or as bundled subscription packages. You also use your own payment gateway account to get paid directly (e.g. use your own PayPal, Stripe, Authorize.net, Braintree, etc account and only pay their fees).
Do you charge credit card processing fees?
No. We do not process payments for you. You use your own payment gateway account with any of our available gateway integrations to get paid directly, and you pay any fees that your payment gateway charges. This ensures you get your money directly and as fast as possible.
How much does it cost?
You only pay for what features you use, not how many events or tickets you sell. Each account on Event Smart begins with a free 14-day trial of the Business Plan. You can downgrade to another paid plan at any time or subscribe to just features that you need. Fees are based on the plan you choose and/or the individual feature subscriptions you purchase.
Do you offer refunds?
Most products we offer include a 14-day free trial which should help with evaluating our products and services. In the event you cancel your Plan after payments have been made, we do provide refunds for transactions within 14 days. No refunds are given after 14 days after the transaction date.
Can I pay my subscriptions by invoice?
Yes, we can invoice you for your Event Smart annual subscriptions. There is an added fee for invoice payments. You can pay electronically or by check. Please contact us and we’ll help you setup an account for invoice payments.
Can I use Event Smart on my own website/server?
Pretty much, but with more features and control. We recommend Event Espresso.