What is Event Smart?
With Event Smart, you can create events on an event website and receive credit card payments for each ticket sold or registration. Event Smart is flexible and can help you with free and paid events. It even works for events with multiple dates and different ticket types or registration options.
Can I see some example events on Event Smart?
Yes, you can see different kinds of events on the demo website for Event Smart.
Are there specific use cases where Event Smart is not a good fit?
Event Smart is not a good fit for the following projects:
- event directories, event marketplaces, or user-submitted events
- one-on-one appointment bookings
- point of sale or box office
- seating charts
- events in different currencies at the same time
- events across various time zones at the same time
Event Smart supports the English language at this time.
What happens when I start my 14-day trial?
A new account on Event Smart begins with a complimentary two-week trial of the business plan. During your 14-day trial, you’ll experience the best of what Event Smart has to offer. After the trial ends (about midnight Eastern time of the 14th day), you can subscribe to a plan which includes a bundle of upgrades or pick up a la carte (individual feature) upgrades for your events. We do not delete any event or attendee information when the trial ends — you’ll only lose access to premium features that were part of your free trial of the business plan.
Try out the business plan for Event Smart risk-free for 14 days. No billing information is required. Create your event website right now.
What if I get stuck or need some help?
We understand that as a busy professional, you need a solution that allows you to focus on your events. To help you get up and running quickly, we’ve created a getting started guide for Event Smart that takes you from setting a timezone on your event website through publishing your first event. And we have a help center that has answers to other questions. We’ll even proactively check-in with you about getting your first event published. If you get stuck or have a problem, then you can send us an email, and we’ll help you get moving forward again.
What payment options do you accept?
We accept online payments through credit and debit cards including VISA, Mastercard, Discover, and American Express. We also accept payments through PayPal.
Payments through an invoice are available for annual plans with an added service fee. Contact us for more information about paying for an annual plan through an invoice.
Do you offer refunds?
If you cancel a plan or a feature upgrade after payment has been made, then we can provide a refund within three days. A refund is no longer available after three days after the transaction date.
Do you have any contracts or minimum number of months?
Event Smart is a month to month service with no contracts or minimum sign up period. Subscribe monthly and you can cancel anytime from from your My Account page. Annual plans include a 15% discount.
Do you charge any commission or ticketing fees for each event or each registration?
We do not charge any ticketing or commission fees on your events or your attendee registrations or tickets sold which means that you keep more funds. Connect your merchant account from a service like Stripe, Authorize.net, Braintree, PayPal, or another supported payment service for $10 per month and receive payments directly as your attendees register and pay.
Do I still pay fees to my payment gateway?
Which plan is for me?
We recommend choosing a plan that best fits your needs for your events. You can compare plans here.
Need help choosing? Start a conversation with us about your events, and we’ll help you with a recommendation today.
Can I subscribe to just a few feature upgrades?
Yes, you can pick up upgrades while on the basic plan to help you with your events. Here are some popular feature upgrades with our event organizers:
– Advanced Event Editor: sell multiple ticket types or event registration options, create events with multiple dates across different days, duplicate past events, and move event content around to re-order your event page
– Advanced Registration Forms: ask custom registration questions in your forms and set them to required
– Customizable Tickets and Confirmation Emails: email custom event tickets with QR codes and barcodes to attendees and scan printed tickets with a phone or tablet for fast event check-in
What happens if I don’t renew my subscription?
If you cancel a subscription, then you’ll have access to the feature until the current subscription ends. At that time, you’ll lose access to the feature provided by the subscription. We’ll maintain and backup data on your Event Smart website, and you can subscribe again in the future in a couple of clicks from your My Account page.
Do you offer pricing for nonprofit and charity organizations?
We support nonprofit, NGO, and charity organizations with a 15% discount on the Personal plan and a 20% discount on the Business plan.
How does Event Smart compare to other event solutions?
See how Event Smart compares to other event solutions here.
Can I use Event Smart on my website?
We offer the option to embed the events listing, events calendar, or the pricing option selector for an event on an external website through an HTML iframe.
If you need more control and your website is powered by WordPress, then check out Event Espresso which is our events registration plugin for WordPress.
Do you offer a service where you set up my event for me?
Yes! If you would like to save time and have us set up your next event, then start a conversation with us today. We’ll ask a few questions to understand your online registration needs and tell you more about our concierge event set up service.
My question isn’t answered here. Can you help me?
Contact us, and we’ll be happy to help with your questions about Event Smart.